FAQs - Fuzz Store

FAQs

ORDERING

HOW DO YOU PROCESS THE ORDERS?

Once the order is placed online, we will verify the information to make sure the shipping information is valid. The process may take 12hrs - 5 days. After that, the orders will be packed and sent to its destination. 

During this process, we will be sending an email to the customers informing the orders are on its way with the tracking number on it.

If an information is incomplete or inaccurate, we will be sending an email to the customers to update the information with us. If we don’t receive any reply for more than 3 tries, the order that was placed will be canceled.

HOW DO I CANCEL MY ORDER?

You may cancel an order by sending us an email at support@fuzz.online. A request must be sent within 12 hrs after placing the order on our website. After sending the product it is not possible to cancel the order.

WHAT IF I TYPED IN THE WRONG INFORMATION?

You may also send us an email at support@fuzz.online to update and correct your information. A request must be sent within 12hrs after placing the order on our website.

WHAT PAYMENT METHOD DO YOU ACCEPT?

We accept payments via Mastercard, Visa, Paypal, Apple Pay and American express.

 

HOW SECURE IS MY PAYMENT INFORMATION?

We are using Shopify E-commerce platform that has SSL certificate. All payment information is encrypted and secured by Stripe and Paypal.

SHIPPING

HOW MUCH IS SHIPPING FEE?

For a limited time, all products are free shipping. Except free products, in this case, you pay only shipping.

 

HOW LONG IS THE SHIPPING?

Our Shipping time typically takes 10-20 business days and depending on how fast customs in your country processes the package. 

The duration depends on the shipping method and the destination country:

Region Average Time
USA, Australia, New Zealand, Spain, France 7-15 business days
Austria, Bahrain, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Finland, Germany, Ireland, Latvia, Luxembourg, Malta, Netherlands, Norway, Sweden, Switzerland, United Kingdom 10-20 business days
Others Europe 15-30 business days
Other Countries 15-35business days

 


 

Many of our items are sourced in bulk from global suppliers. This will depend on the country destination: Our fulfillment center is currently overseas. We ship worldwide so delivery times will vary depending on your location and country.



Please do note as well that customs inspections can be a factor during shipment. No matter what happens, rest assured you will receive your items within the 6 weeks time period.

 

Order Tracking: We will send your package tracking information within 5 business days of your order leaving the warehouse to the email address and/or Messenger you provided during checkout.

Using the tracking number sent to you by email, refer to the chart below where you can track your package on these websites in your respective final destination.

  

Have a question, or want an update on your order?

Write to us at support@fuzz.online, click on messenger button, call us or track your order here. We're always happy to help!

Reach us at

+1 (929) 999-1897

Monday-Friday

8am-4pm PDT

We're based in Minden, NV, USA and our office hours are Monday-Friday 8am-4pm PDT - we respond to most emails within a 1 business day, but if you don't get a response from us, please check your spam bin!



I ORDERED 2 (OR MORE ITEMS) BUT I HAVE ONLY RECEIVED ONE?
The orders may be sent separately so you should not worry. The other package may be still on its way.

WILL I HAVE A TRACKING NUMBER?
Yes. once the order and shipping information is verified, the orders will undergo shipment process and we will email you an update with your tracking information on it. 

This may happen 1-3 days after placing your order

I HAVE NOT RECEIVED AN ORDER CONFIRMATION?
Often times, it is because the email that was sent to us is mistyped. You can correct it by sending us a request at support@fuzz.store

On normal circumstances, we usually send two emails for every order made. One email to confirm the success in placing your order and another to let you know that your package is on its way with the tracking number on it.

 

RETURN POLICY

AM I ELIGIBLE FOR RETURNS?

If you are not satisfied with the product, you are eligible to return the package 90 calendar days after the product was delivered.

We hope to build trust and long-term relationship with our customers so we aim to provide excellent service quality and fair compensation available to resolve your problems.

HOW LONG CAN THE REFUND BE PROCESSED?
Returns usually take 7-15 days to be processed. May depends on country destination. In some cases, delays in delivery may occur. Only when we have received the item shall the inspection can proceed.

Refunds will be paid through the original type of payment when the purchase was made and may be processed within a certain amount of days. For credit/debit card users, the posting may appear on your next billing cycle, depending on your bank’s policies. 

If you haven’t seen the refund after the promised processing time, please do contact your bank first.

HOW DO I REQUEST FOR EXCHANGE/REFUND?
Send us an email to support@fuzz.online

For damaged/defective items, please do attach at least 10 seconds video of the item indicating the damaged part or describing its defect.

Items must be returned to us in its original packaging, unused and in the same condition.

Please also include the actual receipt of the order as proof of purchase.

Once we have received your item and inspection is done, we will immediately send you a notification regarding the approval of your request (item replacement or refund).

DO I PAY THE RETURN SHIPPING COST?
Don't worry. All shipping fees when returning a product is covered by us.

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